Stat

Warranties

Warranties

All new hardware purchased from TAGMARK has 12 (twelve) months carry-in warranty from date of purchase.

The warranty stated herein is only valid for clients that purchase products from TAGMARK.

The warranty will be void should the serial number, security seal or label be tampered with or removed.

The warranty will be void if the goods have been written on, tampered with or modified in any way.

Physical damage to any products will void the warranty.

TAGMARK will not deliver or collect any warranty goods to or from the client.

Goods returned as defective with 7 (seven) days of purchase will be exchanged or replaced immediately after being tested by TAGMARK technicians and deemed to be within the terms and conditions stated herein. Should a replacement not be immediately available for exchange a "store credit" will be passed.

The following items are excluded from the above and will first be sent to the supplier, vendor, service centre or manufacturer for assessment:
Notebooks, Desktops, Tablets, Modems, Monitors, Printers, Graphics Cards and Crypto Currency Mining Equipment. Only upon their approval will a credit or replacement be passed on to the client

A component that has been damaged due to negligence, mishandling, lightning strikes or power surges will be declared void of warranty. This includes components that have been installed incorrectly by a party other than a TAGMARK employee, components that have been dropped after purchase, components that have liquid damage, components that have been exposed to excess dirt and heat, components that have been over-clocked or forced to perform beyond their normal operating standard as set out by the manufacturer and components that have been physically abused in any way.

TAGMARK does not accept liability for loss or damage to any extra items, components and peripherals that may be booked in with warranty items. This includes items such as cables, bags, software and installation disks, inks or cartridges, instruction manuals etc.

TAGMARK will not be liable for the loss of any data at all. It remains the client's sole responsibility to ensure that they have an adequate backup of all their data

Supplier lead time for warranty items is up to 21 (twenty-one) working days.

There is no warranty on consumables i.e. Blank CD's and DVD's, cartridges, toners, cables, paper, batteries etc.

Software carries no warranty at all. There is no refund, no swop out or any exchange on all software.